Questions, answered
Cornwall removals FAQ
The things people ask us most — about covering a long, remote county, getting a van up a Cornish lane, moving up-country or abroad, storage around Truro, and how a quote actually works.
Everything else
Common questions
Do you cover the whole of Cornwall?
Yes — right across the county, from Bude and the north coast down to Penzance, the Lizard and Land’s End. Truro, Newquay, St Austell, Falmouth, Camborne, Redruth, St Ives, Bodmin and everywhere between them. If it has a TR, PL or EX postcode in Cornwall, we cover it.
Can you get a van up a narrow Cornish lane?
Usually, but it’s the first thing we check. High-hedged lanes with no passing place, steep cobbles in St Ives, a granite cottage with a low doorway — access is often the real job here, not distance. We look at both ends before the day and bring the right size of van and crew for it.
Do you do long-distance moves up-country?
A lot of them. Cornwall is a long way from most of the country, so moves to London, Bristol, the Midlands and the North are a big part of what we do. One team takes it from your door to the new one — no handovers, and a load planned for the long haul rather than a cross-town hop.
Can you store our things if the dates don’t line up?
Yes. Chains slip and completion dates move, and it happens more in a county full of second homes and holiday-lets. We keep clean, secure storage and can fold move-and-store into one booking, so the same team that packs you up is the one that brings it back out.
We’re moving to Cornwall from up-country — can you handle that end too?
Yes. Plenty of our work is people moving to Cornwall from London, the South East and the Midlands. We’ll collect up-country and deliver down here, or the other way round — one crew, one lorry, start to finish. Tell us both addresses and roughly what you’re bringing and we’ll plan the run.
People say they regret moving to Cornwall — anything we should think about?
It’s an honest question and worth asking before you commit. The things people underestimate are the distances between towns, how long the A30 takes in summer, and how seasonal work and housing can be. On the moving side specifically: check parking and access at the new place, and whether a big lorry can actually reach it — a surprising number of Cornish cottages and lanes can’t take one, and that’s better known before the day than on it.
What should we know before booking a move to a Cornish village?
Access, access, access. Villages like Mousehole, Polperro and the top of St Ives have lanes that a full-size removals lorry simply can’t enter, so we may shuttle your things in with a smaller van. Parking permits or a suspended bay can help at the tight end. We work all of this out at the survey so there are no surprises when the ramp comes down.
Do you move offices and businesses as well as homes?
We do — shops, offices and units around Truro, Pool, Threemilestone and the Falmouth waterfront, among others. Business moves are planned around your trading hours, often out-of-hours or over a weekend, with IT and equipment handled and set back up so you lose as little working time as possible.
Can you pack for us?
Yes, as much or as little as you like. The whole house, just the breakables, or everything bar the drawers you’d rather sort yourself. We bring proper cartons, wrap and protection, and label an inventory so nothing goes astray between here and the other end.
Is there self storage in Truro?
Yes — storage in and around Truro is one of the things we’re asked about most, usually when a sale and a purchase don’t complete on the same day. We keep clean, dry units sized to what you’re keeping, take a full inventory as it goes in, and can move you straight into store and back out again on one booking.
How do you work out a quote?
From the size of the move, the distance, and the access at both ends. The clearest way is a quick survey — in person or over a video call — so we can see the volume and the awkward bits. Then you get a written, no-obligation quote. We don’t give a real figure off a guess, because a guess helps no one.
Do you move people from Cornwall to Europe?
Yes. We run household moves from Cornwall to France, Italy, Spain and Portugal, framed as the route it actually is — off the A30 and A38 to the motorway network, across to the Channel or a ferry from Plymouth, then on to the destination. We handle the customs paperwork that goes with a move out of the UK.
How far in advance should we book?
As early as you reasonably can, especially over the summer and around the end of the month when everyone completes at once. Get in touch as soon as you have a likely date — even a rough one — and we can pencil it in and firm it up later. Earlier means more choice of dates, not a better price.
Do you take apart and rebuild furniture?
Yes, that’s part of a full move. Beds, wardrobes, flat-pack that’s seen better days — we take down what needs taking down to get it out safely, and put it back together at the new place. Tell us about anything particularly heavy, antique or awkward so we bring the right kit.
What happens if it’s pouring with rain on the day?
It’s Cornwall — we plan for weather. Floors and carpets get covered at both ends, furniture is blanket-wrapped and protected, and we work in a way that keeps your things dry between the door and the lorry. A wet day slows things a little; it doesn’t stop a well-planned move.
Are you insured?
Yes. We carry goods-in-transit and public liability cover, and we’ll talk you through what’s covered before you book. If you own anything of unusual value, mention it at the survey so we can make sure it’s properly accounted for.
Can you help with just a few big items rather than a full move?
That’s our man-and-van service — a driver and a right-sized van for a single room, a few large pieces, a student move in Falmouth or a quick collection. Same careful handling as a full move, scaled to the job.
Get a quote
Still wondering something?
If your question isn’t here, just ask — send us the details of your move and we’ll answer it and quote at the same time. No obligation either way.